TMRC has probably one of the largest database of Mystery Shoppers and auditors across industries, lifestyle profiling and domains with no repeat participants. TMRC mystery shoppers are carefully selected with the right persona profile fit.
Their valuable feedback is meticulously evaluated to provide a surface of clear understanding of:
- Consumer wants,
- Consumer Preferences,
- Followed practices at customer interaction points,
- Standard and quality of service extended at the destination.
TMRC engages itself in a variety of industries like retail, hospitality, travel, and the likes.
Our Forte: Is to enable companies to achieve consistency in operation as well as continual improvement in their practices, standards and customer delivery models.